Answer and follow up
How to answer every enquiry fast, qualify it before you quote, follow up quotes that go quiet and turn more of them into signed jobs.
Answer and follow up
- 01AI receptionist for tradies: what it can do on a call and where it falls shortAn automated phone assistant can answer every call and write down the basics. Covers what to test, what to keep for a person, and what to ask about disclosure and privacy.
- 02Apps for tradies: what to use for quotes, jobs, invoices and follow-upMost tradies need less software than they think. Covers what each job needs, which parts a phone already covers, and when an app is worth paying for.
- 03You lost the quote: how to ask why, and what to do with the answerA lost quote is a no with a reason attached. Includes a polite message, three questions that get an answer and a simple way to use what you hear.
- 04Follow-up email after a quote: wording for builders and tradiesThree short follow-up messages after a quote, with timing and plain wording you can change to sound like you.
- 05Following up new leads when you are on the tools all dayA three-step routine for following up new enquiries when you are on site: a first reply, a second try and a last note, with a list so nothing slips.
- 06Speed to lead: how fast to call a bought lead, and what to sayRing a bought lead within minutes, ask three short questions, text if they miss you, and stop after a set number of tries. The routine is below.
- 07How to filter tyre kickers before you spend a day on an estimateA tyre kicker is someone who wants a price but is not ready to buy. Five questions, asked kindly in about three minutes, tell you who is worth a day of your time.
- 08A simple way to keep track of every enquiry and quote: what builders' software needs to doOne list, five columns, and a next step and a date on every line. How a builder keeps track of enquiries and quotes, and when a sheet stops being enough.
- 09Lead scoring for tradies: three questions and no softwareA paper lead score for a tradie: three questions, scored 1 to 3, to decide who gets your next hour. A starting point only.
- 10Missed call text back for tradies: what to say and what to avoidA short text within minutes of a missed call keeps the job warm while you are on site. Here is what to write, when to stop and the spam rules to check.
- 11Quote acceptance: how to turn a spoken yes into a signed oneA spoken yes is not a booked job. What the acceptance block should say, what to check before you take a deposit, and the message to send the same day.
- 12Quoting software for tradies and builders: what to check before you payA checklist for choosing quoting software as a tradie or small builder. No brand names, just what to check, what to ask and how to trial it.
- 13How to follow up on a quote that went quiet: the second look after six weeksA quote that has gone quiet for six weeks is worth one more message. Which quotes to pick, the words to use, and when to let it go.
- 14A construction sales process for a small builder: from enquiry to signed contractThe stages between a first enquiry and a signed contract, written for a small builder, with links to the detail on each one.
- 15Virtual receptionist in Australia: what a trade business gets and what to checkA virtual receptionist picks up your calls and sends you the details. Here is what to put in the script, what it cannot judge, and what to ask before you sign.
- 16How fast should you respond to an enquiry?Why speed to lead matters for builders, why enquiries go cold before you see them, and how to answer within minutes when you are on site all day.
- 17How to qualify an enquiry before you quoteThe five things to know before you spend a day on an estimate, how to ask them without it feeling like an interrogation, and what to do with the answers.
- 18Why quotes go quietWhy a homeowner stops replying after a builder's quote, why silence does not always mean price, and the follow-up that recovers the ones worth it.
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